At LUCS, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

We may collect personal information such as:

  • Your name
  • Contact details (email, phone number, delivery address)
  • Payment information (processed securely via third-party payment gateways)
  • Order history and preferences
  • Any communication you have with us (e.g., emails, enquiries)

We only collect information that is necessary to provide our services and fulfil your orders.

How We Collect Your Information

We collect personal information when you:

  • Make a purchase through our website
  • Sign up to our newsletter or mailing list
  • Contact us via email, phone, or online forms
  • Interact with our website or social media pages

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or inquiries
  • Send occasional updates or promotional offers (if you have opted in)
  • Improve our website, products, and customer service

We do not sell, rent, or trade your personal information to third parties.

Shipping Options & Costs
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Disclosure of Personal Information

  • Your information may be shared with third parties only when necessary to:
    • Process payments (e.g. Stripe, PayPal)
    • Ship your order (e.g. postal or courier services)
    • Provide marketing or IT services (e.g. email platforms, web hosting)
    These third parties are required to maintain the confidentiality of your information and comply with relevant privacy laws.

Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Your personal data is stored on secure servers, and any payment information is encrypted and handled securely by trusted third-party providers.

Access & Correction

You have the right to access and correct your personal information. If you would like to view or update your details, please contact us at xxxxxx@lucs.com.au.

Cookies & Website Tracking

Our website may use cookies to enhance user experience and track website performance. You can adjust your browser settings to disable cookies if you prefer.

Changes to this Policy

We may update this privacy policy from time to time. Changes will be posted on this page and will take effect immediately.

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